Frequently Asked Questions
How can I learn more about the Sunrider opportunity?
Visit the JOIN US PAGE for details on becoming an Independent Business Owner. Fill out the Contact Us form to connect with a Business Development Representative.
What are the differences between a Retail Customer, a Preferred Customer, and an IBO (Independent Business Owner)?
Retail Customer - Free Membership
- 24/7 access to exclusive products
- Exceptional customer service
Preferred Customer - Membership Fee for as low as P300
- 5% off retail prices
- Discount prices and exclusive promotions
- Access to Preferred Customer Kit
- Special access to flash sales and new product launches
Independent Business Owners (IBOs) - Membership Fee starts at P1,000
- 15% off retail prices
- Starter Kit included
- Rewarding Infinity Compensation Plan
- Back office tools, trainings, and Sunrider news
- Personal website with exclusive shopping link
If I am a Retail Customer or a Preferred Customer, how can I upgrade to an IBO?
To become a Sunrider IBO, click the “Join Us” link and follow the instructions. Purchase a Starter Pack starting from Php 1,000.
Am I required to “Join” Sunrider in order to purchase your products?
Yes, to enjoy the convenience of buying company-direct from our full inventory of products you will need to to join as a Retail Customer.
Can I join as an IBO just to get the best discount?
No, you should only join as an IBO if you are excited about the business opportunity and want to earn an income by selling and sharing Sunrider with others. You can also join as a Preferred Customer and enjoy a 5–10% discount off Retail Prices, with an additional 5% discount if you order during your birth month.
Where can I find a local Sunrider Independent Business Owner to buy from locally?
Please contact a Sunrider Business Service Representative by emailing: email@example.com
What are Sunrider’s business hours and contact information?
Sunrider's business hours are Monday to Friday from 9 AM to 6 PM, and on Saturday from 9 AM to 12 NN. To contact Sunrider's Business Service, you can reach them at (02) 8866 7271 (Manila) or (082) 229 3530 (Davao) for phone inquiries. For mobile inquiries, you can call (+63)917-5502955 for Manila or (+63)917-5502957 for Davao.
Is it possible to place an order through your office?
Certainly! You can place an order by visiting our office at the following locations: Garden Deck 1 & 2 Pacific Center Building San Miguel Ave., Ortigas Center Pasig City, Metro Manila, 1650 (Manila) or Unit 57, 5th Floor, Landco Corporate Centre, J.P. Laurel Ave., Bajada, Davao City (Davao).
Orders & Shipping
If I am a Retail Customer, a Preferred Customer, or an IBO, how can I buy Sunrider® products?
To purchase Sunrider® products, you have two options: phone or website.
For phone purchases, you can call the order line at (+63)917-5502955 for Manila or (+63)917-5502957 for Davao. These lines are available during business hours from Monday to Friday, 9 AM to 6 PM, and on Saturday from 9 AM to 12 NN.
Alternatively, you can purchase products directly from Sunrider's website. However, please keep in mind that you can only buy products from the country you reside in and are registered with.
Which shipping options do you offer?
The most commonly used shipping option is JRS Shipping. If JRS is not available in certain areas, we offer LBC Shipment as an alternative. For same-day delivery within Metro Manila, you can choose between Lalamove or Grab express shipping.
What payment cards can be used to pay for Sunrider orders?
At Sunrider, we accept payments through MasterCard and Visa. However, only IBOs who are recognized as authorized signatories on the relevant accounts can place orders using that account. Please note that we do not accept orders from IBOs who attempt to use another person's account.
Can I ship Sunrider® products out of the Philippines?
No, Sunrider Philippines only ships within the country, specifically within the Philippines.
Where can I find more detailed product explanations than what I see on the Shop Online page and in the product catalog?
Our "Product Fact Sheets" provide in-depth information on most of our products. You must be a Retail Customer, Preferred Customer, or IBO to access this information.
What are Sunrider's most popular products?
Our top-selling products include Calli®, NuPlus®, Quinary®, Fortune Delight®, Alpha 20C®, Evergreen®, VitaDophilus®, Conco®, SunSmile® Fruit & Vegetable Rinse, and a wide variety of other offerings.
If I take Sunrider® herbal products, can I stop taking my medication?
No! You should continue taking your medication and inform your doctor you are consuming Sunrider® herbal products. You should only stop taking your medication when your doctor advises you to do so. Sunrider® herbal products are intended to nourish the body and improve overall health, not to treat or cure specific diseases or to replace medication.
Are Sunrider® products safe?
Yes! If you can eat normal meals, you also can consume Sunrider® products.* Many herbal products on the market are ineffective and some may even be dangerous. However, Sunrider's products are safe, superior, and effective because of very important differences, such as:
-Formulation and Owners' Expertise: Experts in herbal nutrition and medicine, Drs. Tei-Fu and Oi-Lin Chen personally formulate Sunrider's exclusive products. Sunrider uses only the finest herbs that have been proven to be safe and effective for centuries of use in traditional Chinese herbal medicine. This is why Sunrider does not manufacture unhealthy or ""fad"" products. -Thorough Research: Sunrider's formulations are the result of thorough research in our state-of-the-art labs. This ensures the safety and efficacy of each product. -Extraction and Concentration: Rather than simply grinding the herbs and packaging them, Sunrider maximizes the effectiveness of the herbs and retains essential elements and ingredients through its trade-secret extraction and concentration process. -Quality Control & Self-Manufacturing: Sunrider guarantees stringent quality control and the safety of its products by manufacturing them its own state-of-the-art facilities. Other companies often use subcontractors and cannot supervise the quality-control procedures used to manufacture their products. Once you try our products, you'll discover that Sunrider® herbal foods and dietary supplements are simply the best for your body.
If you are under a doctor's supervision, please consult your doctor before beginning a new food program.
Why are there warnings on some product labels?
The materials contained on this website are for informational purposes only. The information should not be considered legal advice and is not intended to create an attorney-client relationship. This website contains general information and is not a substitute for legal advice from a qualified attorney licensed in the appropriate jurisdiction.
Occasionally Sunrider IBOs ask why some of our labels and marketing literature contain warnings such as those found on our SPF products. They feel that because our products are safe there is no need for warnings and are worried that warnings might even hurt sales. While it is true that our products are safe and manufactured according to our strict quality control standards, federal and/or state law sometimes requires certain products sold in the U.S. to carry very specific warning statements.
For instance, all products that contain a sun protection factor (SPF) are considered to be over-the-counter drugs (OTCs) by the FDA and are required to carry a warning on the label that includes a statement that the product is for external use only, should be kept out of the reach of children, and to discontinue use of the product if irritation or a rash appears. Therefore, because products such as Oi-Lin® Natural Emulsion contain an SPF of 30, Sunrider complies with the law by carrying the required warning on the label.
Even some dietary supplements require a warning if certain ingredients are in the product. California state law requires a very specific statement regarding the possible laxative effect of Cassia tora even if there has never been a complaint about a particular product containing this botanical. Therefore, because Cassia tora is one of the ingredients in Sunrider's SportCaps® dietary supplement, the required warning appears on the label and has since 1998 without a negative effect on sales.
Sunrider strives to make the very best products in compliance with all state and federal laws. Therefore, any warnings appearing on our product labels or in our literature should be viewed with confidence because it demonstrates Sunrider's concern for the safety and well-being of our IBOs.
I bought some of your products from a friend, and I see a "Prop 65 Warning" on some of them. Why?
All Sunrider® products are safe! However, the state of California has set labeling standards that are much higher than any other state and even than the FDA. For a complete explanation, please click here.
What is Sunrider’s Product Return Policy and Procedure?
14-Day Return Policy: Customers may return products to Sunrider for reimbursement if they send the products, original packing materials, and shipping invoice to Sunrider within 14 days of the receipt. Prior to the return of any products, Customers must first contact the Sunrider Business Service Department informing them of the return and the reason. A note must then be included with the return; the note must include your ID number, invoice number, and reason of the return. If the return is due to shipping discrepancy or product damage, Sunrider has the option, at its sole discretion, to provide a refund or replace the product(s). Failure to submit a request for reimbursement within 14 days of receipt might result in denial of a claim.
Returns should be sent by common carrier. Sunrider will reimburse the Customer for the purchase price of the products minus any applicable processing fees and/or research fees. Postage for returns will not be refunded.
If a product is not damaged or defective, but is returned due to Customer dissatisfaction, Sunrider will not process a future order by the Customer for the same product.
A complete street address with a current phone number is necessary to ensure prompt delivery of product shipments. Sunrider will assess a 10% processing fee for all undeliverable or refused shipments. Sunrider will make every effort to ensure prompt delivery but cannot be held responsible for delayed shipments. Members must confirm 1) that the product received matches the product listed on the shipping invoice, and 2) that the product is not damaged.
For shipping inquiries or lost orders please contact the Sunrider Business Service Department at (+63)917-5502955 for Manila or (+63)917-5502957 for Davao or via email firstname.lastname@example.org
Damaged/Defective Product Return Policy Damaged or defective products must be returned within 14 days of receipt. Failure to comply with the 14-day requirement will result in denial of the claim. When returning damaged or defective products to Sunrider, the Retail Customer, Preferred Customer, or IBO making the return must include the Shipping Discrepancy or Damage Claim Form, packing materials, copies of shipping documents, and a copy of the invoice. The person making the return may request either replacement of the same products or a product credit.
60-Day Return Policy Retail Customers, Preferred Customers, and IBOs must submit product returns for non-damaged and unopened products within 60 days of original purchase from Sunrider for reasons other than damaged or defective products. Sunrider is under no obligation to process a return or provide a refund for any product returned after this 60-day period.
Sunrider will reimburse the Retail Customers, Preferred Customers, and IBOs for the purchase price of the products minus any applicable processing and research fees.
Any bonuses paid to IBOs based on the original purchase of returned products will be deducted from the reimbursed amount. Sunrider has sole discretion to subject IBOs to monetary, CV, and QV deductions on returned products. Upline IBOs may be subject to monetary, CV, and QV deductions based on bonuses previously paid by Sunrider on the returned purchases.
Extra Product Returns: In the event that Sunrider inadvertently ships products that were not included in a product order, Retail Customers, Preferred Customers, and IBOs who choose to keep the extra products must provide full payment for the extra products to Sunrider. Those who choose not to keep the extra products should return them as soon as possible to Sunrider with a completed Shipping Discrepancy or Damage Claim Form and a copy of the invoice.
Are Sunrider® products organic?
Although our products are GMO-free and chemical- and pesticide-free, our exclusive formulas are proprietary in how they are made (cannot be copied), and as you can understand, we wish to protect our trade secrets that Dr. Chen has worked so hard to develop. Unfortunately, the USDA requires that all companies (seeking organic certification) provide the USDA with not only a complete list of ingredients, but they also require that all of their respective “trade secret formula” information be disclosed to them as well, which can eventually be made public. Revealing such information is unappealing to many companies who sell more than single food/herb items, which is why it is common to find organic options for such basic products such as ketchup and mustard, yet not so common when it comes to combination herbal formulations. Because Dr. Chen highly values the exclusivity of our amazing Sunrider® products, we are thus not seeking organic certification at this time.
Are Sunrider® products gluten-free?
We certainly realize that gluten in food is a very serious concern for a growing number of people today. And although gluten is naturally occurring in some grains such as wheat, oats, and barley, you'll be glad to know that relatively few Sunrider® foods contain any grains (a few products that do contain wheat, barley or oats are: SunFit® Protein Plus, SunBars, VitaShake® Strawberry, Energy Plus®, and Metabalance 44®). However, some of our products that do not contain any such grains are: Fortune Delight®, Calli®, NuPlus®, VitaShake® Cocoa, and SunTrim® Shake. Generally, we do not test for gluten in Sunrider® products. However, any product that contains one or more grains, will have the information clearly printed in the ingredients on the "Supplement Facts" panel of the label on the product packaging (box, bottle, etc), and such products should be avoided by those with celiac disease or gluten intolerance.
Are Sunrider® products halal?
Yes, we proudly display the halal-certified logo on our packaging. To view a complete listing of our halal-certified products, please visit the Halal Product Directory on the IFANCA website and find Sunrider International
Are Sunrider® products kosher certified?
Kosher-Certified Products: Sunrider understands that kosher-certified products are important to many of its IBOs and consumers. Therefore, many of the products manufactured by Sunrider Manufacturing, L.P. are certified kosher by Star-K, one of the most respected kosher-certification agencies in the world. Sunrider® products that are certified by Star-K are also certified by the Chief Rabbinate of Israel, which is the supreme Jewish religious governing body in the state of Israel, controlling many aspects of life, including kosher certification.
Sunrider® Products Certified by Star-K: Star-K Certification documents, which include complete listings of kosher-certified Sunrider® products, can be viewed here (PDF 1&2).
Kosher Criteria & Sunrider Quality: The barometer of Kosher and non-Kosher depends primarily on two variables: the source of the ingredients and the status of the production equipment. Kosher certification, which is the guarantee that the food meets kosher requirements, revolves around these two criteria. Sunrider self-manufactures its products in state-of-the-art facilities, with the highest quality control and carefully formulates all of its products. These factors contribute to achieving kosher certification and to the uncompromised quality of all Sunrider® products.
Questions or Comments about Kosher Certification: If you have any questions or comments about kosher certification, please view the Star-K contact list here.