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Frequently Asked Questions

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Sunrider Business

How can I learn more about the Sunrider opportunity?
What are the differences between a Retail Customer, a Preferred Customer, and an IBO (Independent Business Owner)?
If I am a Retail Customer or a Preferred Customer, how can I upgrade to an IBO?
Am I required to “Join” Sunrider in order to purchase your products?
Can I join as an IBO just to get the best discount?
Where can I find a local Sunrider Independent Business Owner to buy from locally?
I'm having trouble logging into my account.
What are Sunrider’s business hours and contact information?
Is it possible to place an order through your office?

Orders & Shipping

If I am a Retail Customer, a Preferred Customer, or an IBO, how can I buy Sunrider® products?
Which shipping options do you offer?
What payment cards can be used to pay for Sunrider orders?
What if I need to make changes to my shipping address or cancel/modify my order?
Do you offer free shipping?
Are there any discount codes available? How can I apply my promo code or access special offers?

Products

Can I ship Sunrider® products out of the Philippines?
Where can I find more detailed product explanations than what I see on the Shop Online page and in the product catalog?
What are Sunrider's most popular products?
If I take Sunrider® herbal products, can I stop taking my medication?
Are Sunrider® products safe?
Why are there warnings on some product labels?
I bought some of your products from a friend, and I see a "Prop 65 Warning" on some of them. Why?
What is Sunrider’s Product Return Policy and Procedure?
Are Sunrider® products organic?
Are Sunrider® products gluten-free?
Are Sunrider® products halal?
Are Sunrider® products kosher certified?
Why are some products out of stock?
When will a product be back in stock?

STILL HAVE QUESTIONS?


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